Below FAQs are some common concerns of our customers before purchasing products, if you have other questions, please just send it to
You will be contacted by our team before your order is dispatched to confirm time of delivery for your convenience. Also you will be notified by SMS & Email With your order tracking details.
Orders are dispatched same or next working Day. As long as your order has not been dispatched, you can cancel it by calling our customer service and providing your Order Number.
If an Item is Damaged or Defective. We Accept Returns Free of charge. Item must be returned within 7 Days after placing an order. Note - We Quality inspect products strictly before dispatching them to our customers.
All Orders are dispatched same working day. In times of heavy volume orders, we dispatch remaining orders next working day. you should expect your order delivered in 1 to 2 Days. For Your Convenience we have also added an option for you at the checkout page to input the day and time you would like your order delivered.
We have our own delivery team who will be responsible to deliver your order right to your door steps. In times of heavy volume orders, We will use Sendy or Savvy to ship orders right to your doorsteps without any Extra charge.
FREE SHIPPING For orders delivered within Nairobi. No matter the size of the order, we charge absolutely zero fees for deliveries.
Yes. You can shop Online and request pickup at any of our Original Hillmarten Retail Stores
Currently We Accept: 1) Cash On Delivery 2) M-Pesa On Delivery 3) M-Pesa In Advance
- At Checkout Page Insert your Coupon/Discount Code and Click Apply.
STEP 1: In Homepage Click "REGISTER" Button. STEP 2: Complete Filling in Your Details. After Inputing the details click on "CREATE AN ACCOUNT"
STEP 1: Choose any product you like & Click on it. STEP 2: Click on size guide to know your size, choose your size, your colour, confirm quantity and click "ADD TO CART" STEP 3: Click on "GO TO CART" to go to checkout
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